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For those familiar with this device there is a way to support an unregistered device update but that approach is only applicable for on-premises Lync for Skype for Business deployments.
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4463 release may result in a failure to register the phone and there is no way to upgrade a Lync Phone Edition device without it first registering successfully.
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This is the version that is currently available from the download link above and is also supported with Skype for Business Online.
Microsoft Lync Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000Īs of the publishing of this article Microsoft has released a newer version of this firmware (.4487). The following version, or newer, must be installed onto the phone prior to attempting to register it to Skype for Business Online. The only requirements of the phone itself is that the installed firmware be upgraded to at least the minimum supported version for Skype for Business Online. Only the PIN Authentication method can be used with the CX500 model and this capability is not compatible with Skype for Business Online. This is due to the fact that the CX500 Common Area Phone does not include a Type A USB port and thus cannot be used with the Better Together method of registering the phone. These two devices in the CX family of IP handsets include a Type A USB port and run Microsoft’s Lync Phone Edition software.Īt present only the CX600 and CX3000 models are supported the CX500 is not.
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This provides both SIP registration to SfB Online and mailbox connectivity via Exchange Web Services for features like the calendar, calls logs, voice mail, etc. This hybrid technology can be provided by either leveraging a small deployment of Lync or Skype for Business servers on-premises or by using the upcoming Cloud Connector.Īt present the following list of devices are supported for use directly with Skype for Business Online as well as Exchange Online using the same set of credentials. The secondary option is to allow for a tenant to bridge their own on-premises IP-PBX or SIP trunks directly to their online tenancy. This can now all be done with absolutely no Microsoft servers or services deployed on-premises. PSTN Calling simply means that the users will be assigned a real telephone number and can place and receive calls with any PSTN phone in the country or worldwide, depending on the purchased call plan. PSTN Conferencing provides one or more telephone numbers to be added to the user’s Skype Meetings to allow for any PSTN telephone user to dial-in to a meeting from their phone. Primarily the simplest option is for tenants to purchase additional licenses for their online users to provide PSTN Conferencing and PSTN Calling capabilities. This new functionality has been called Cloud PBX and is comprised if a few different topologies and options. To recap Microsoft has begun providing voice service directly in Skype for Business Online to new and existing tenants of their Office 365 cloud offering. This can help clear up any confusion that long-time users of these phone may have, as well as provide a starting point for the various administration which may be completely new to these products as they move to the new voice capabilities provided in Office 365. Some of this content has already been made available in previous articles but is revisited here for the sake of providing a single referenceable article. This brief article reviews the basic requirements for each family of phones along with the few steps needed to successfully register a device. Direct registration support was just added to the new RealPresence Trio 8800 last month as introduced in the firmware release table here. This functionality was first added to the VVX IP handset models back in September 2015 as covered in this previous article. As of the end of January 2016 many currently available Polycom IP handsets and conference phones are now supported with Skype for Business Online with Office 365.
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